On January 6, 2015, the American Bar Association released a transformative book entitled Finding Bliss: Innovative Legal Models for Happy Clients & Happy Lawyers. The book provides creative and disruptive solutions to how traditional and new model firms can more effectively deliver legal services and align the skills of the legal talent pool to better meet clients' needs. Finding Bliss explores seven key themes to improve legal practice and client service, including: innovation; value; predictability and trust; flexibility; talent development; diversity and inclusion; and, relationship building. The book is authored by the three co-founders of Bliss Lawyers, Deborah Epstein Henry, Suzie Scanlon Rabinowitz and Garry Berger. Finding Bliss provides compelling examples of how to achieve greater success -- in terms of profitability, productivity and satisfaction. With a combination of innovative foresight and penetrating understanding, Finding Bliss provides wisdom and inspiration of how to successfully navigate this critical moment of upheaval and opportunity facing the legal profession. The result? Happy Clients and Happy Lawyers.
To read an excerpted chapter of the book, please click here.
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What follows are links to the Foreword and chapter introductions by distinguished thought leaders who contributed to Finding Bliss. Additionally, what follows is advance praise for Finding Bliss received in 2014 from general counsel, a managing partner, women leaders, academics, legal industry innovators, and other thought leaders. Here is a link to the complete testimonials enumerated below as well as others.
"Happy Clients, Happy Lawyers. That is the motto of Bliss Lawyers. It seems an impossible dream. But law, properly understood, is not only an area of human endeavor that is central to the ability of humans to flourish individually and together but also a helping and caring profession. . . . What is needed is a way of doing this work that does not turn all of life into hours to be billed, an endless sucking maw of client obligations. The legal profession needs to reinvent itself, as a source of work and a way of life. Finding Bliss provides a guide." Anne-Marie Slaughter, Excerpt from the Finding Bliss Foreword
"An important book for all of us interested in the future of our great legal profession. Too many lawyers are unhappy in outdated models. Finding Bliss - with its wonderfully challenging title - discusses the many innovative ways the profession is changing and how to change it much, much more." Brackett B. Denniston III, Senior Vice President & General Counsel, General Electric Company
"The authors paint a new and appealing reality emerging for lawyers and their clients. Finding Bliss is a must-read, offering a path back to meaning and purpose for lawyers, and a reasonable bottom line for all." Claire Shipman, Senior National Correspondent, Good Morning America; Author, Womenomics and The Confidence Code
"I've read a lot about innovation, diversity and flexibility . . . this book puts them together in a new way that I hope will have a significant impact on our profession. After reading Finding Bliss, I'm more optimistic about our prospects for innovation and inclusion looking forward." Michelle Banks, Executive Vice President Global Responsibility & General Counsel, Gap Inc.
"Partners and associates at firms large and small, traditional and cutting-edge, will learn much from this beautifully written volume, and so will their teachers." Peter Salovey, President & Chris Argyris Professor, Yale University
"Every law firm leader and general counsel will find something in these pages to improve their organization." Wally Martinez, Managing Partner, Hunton & Williams, LLP; Former General Counsel, Diageo North America, Inc.
"Finding Bliss offers an insightful analysis of the challenges facing the legal profession today [and] an innovative new paradigm to enable attorneys and clients to fulfill their goals in a mutually empowering way." Gillian Lester, Dean, Columbia Law School
"An important template for those trying to innovate the way in which lawyers deliver value and support to their clients." Denise F. Keane, Executive Vice President & General Counsel, Altria Group, Inc.
"As law firms struggle to maintain profitability, they will need to be more innovative in terms of service delivery and staffing models. This book gives invaluable advice and recommendations on how to do so. I will be putting it on my recommended reading list for law firm leaders and managers." Tom Clay, Principal, Altman Weil, Inc.
"Finding Bliss provides a unique and comprehensive roadmap for creating a sustainable business model within a law firm or corporate legal department that promotes productivity and economic success. This thoughtful and thought - provoking treatise is a must-read for all of those seeking to improve the legal profession." Lisa M. Passante, President, National Association of Women Lawyers
"A realistic, lawyer-friendly roadmap for lawyers to understand the changes around them, embrace the new pieces that make sense for them, and preserve the best of their professional values and aspirations. I don't know too many blissed-out lawyers, but reading Finding Bliss will certainly help any lawyer up their bliss quotient." Paul Lippe, CEO, Legal OnRamp
Introduction to Chapter 1, Innovation William D. Henderson, Professor of Law and Val Nolan Fellow, Indiana University Maurer School of Law; Principal, Lawyer Metrics, LLC
Introduction to Chapter 2, Value Randal Milch, Executive Vice President and General Counsel, Verizon
Introduction to Chapter 3, Predictability and Trust James W. Cuminale, Chief Legal Officer, Nielsen N.V.
Introduction to Chapter 4, Flexibility Jean Molino, General Counsel, McKinsey
Introduction to Chapter 5, Talent Development Daniel B. Rodriguez, Dean and Harold Washington Professor, Northwestern University School of Law
Introduction to Chapter 6, Diversity and Inclusion Thomas L. Sager, Partner, Ballard Spahr LLP; Former Senior Vice President and General Counsel, DuPont
Introduction to Chapter 7, Relationship Building Michele Coleman Mayes, Vice President, General Counsel and Secretary, The New York Public Library; Former General Counsel, Allstate Insurance Company and Pitney Bowes
Introduction to the Conclusion, Happy Clients, Happy Lawyers Gretchen Rubin, Author, The Happiness Project and Happier at Home; Former Law Clerk, Justice Sandra Day O'Connor
FINDING BLISS BOOK TOUR & EVENTS
As part of the release of Finding Bliss, co-author Deborah Epstein Henry is on a national book tour in most major cities across the country. The objective is to stimulate a national conversation on the future of the profession with industry leaders and key stakeholders. What follows is a chart with the schedule thus far of the book launch events and other future of the profession events that will report out on the solutions found in Finding Bliss. To host Debbie on the next stop of the Finding Bliss national book tour, e-mail her to learn more.
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